...will be dedicated to evaluating practical solutions for meeting e-commerce and omni-channel customer delivery expectations. Consisting of 100% real life case studies from retailers, attendees will gain insight into:
MEETING CUSTOMER EXPECTATIONS: Comprehensively investigating e-commerce customer expectations for availability, visibility, and customer service, to determine the optimal fulfilment strategy for meeting them
DEMAND FORECASTING: Assessing the latest solutions in e-commerce demand forecasting to enhance customer behaviour predictability, manage inventory, ensure availability and develop commercially viable, responsive distribution networks
ADAPTING BRICKS & MORTAR OPERATIONS TO E-COMMERCE DEMANDS: Detailing steps to grow omni-channel retail operations through creating synergies between store and online operations
INTEGRATING TECHNOLOGY ACROSS MULTIPLE PLATFORMS: Exploring strategies to economically integrate IT solutions and supply chain operations across different retail operations to develop scalable yet flexible omni-channel systems
3PL RELATIONSHIP MANAGEMENT: Evaluating strategies and technologies for selecting and communicating with 3rd party logistics providers to reduce lead times, improve reliability and enhance visibility in e-commerce and omni-channel operations
NEW & ALTERNATIVE DELIVERY OPTIONS: Evaluating the latest distribution business models for meeting the unique requirements of e-commerce and omni-channel customers, including:
- Click & Collect
- Dark Stores
- Storage Lockers
IT & SOFTWARE DEVELOPMENT: Implementing IT architecture and
planning control systems for inventory and SCM to reduce inaccuracy, integrate data
and cost-effectively design omni-channel distribution networks